Renata Szymborska

Most AI agents access far more patient data than their specific tasks require.

Computer-use agents adapt to healthcare's messy workflows where scripted bots fail.

Patients abandon practices during the referral-to-booking gap.

Insurance underpayments cost practices millions annually and hide in plain sight.

Medicare must bill first, then Medicaid picks up cost-sharing.

Clearing old claims requires fixing the workflows that created them in the first place.

Structural problems in patient registration and prior authorization drive most Medicare denials.

Most denied prior authorizations get overturned on appeal, but practices rarely try.

Different specialties face vastly different prior auth burdens from payers.

Mandates don't guarantee patients will read or understand the summaries they receive.

Small practices gain automation without API budgets through screen-based agents.